Last Updated: 09/10/2023
1. Order Processing Time
- All orders are typically processed and prepared for shipping within 2-4 business days after receiving payment. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
- We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 1-5 business days.
- Express Shipping: Estimated delivery within 1-3 business days.
3. Shipping Fees
- Shipping fees are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The exact shipping cost will be displayed during the checkout process before you make a payment.
4. Shipping Destinations
- We currently ship to addresses within USA. Please note that additional shipping charges may apply for international orders.
5. Tracking Information
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and location of your package.
6. Delivery Time
- Estimated delivery times are provided for your convenience and are not guaranteed. Actual delivery times may vary based on factors beyond our control, such as weather, holidays, customs processing, and shipping carrier delays.
7. Lost or Stolen Packages
- We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim. We will assist you in resolving the issue to the best of our ability.
8. Customs and Duties (For International Orders)
- For international orders, customs and import duties may be applied once the shipment reaches its destination. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your country's customs office for information on any potential charges.
9. Contact Us
- If you have any questions or concerns about our shipping policy, please contact us at:
jeandevillierperfumes@gmail.com